Refund Policy

The ACI™ report is a digitally generated product, personalised entirely from the information you submitted during the assessment. The service is rendered — in full — at the precise moment the report is delivered to your account.

This means:

• The report is created on demand, using computational resources specific to your submission.
• The content is unique to your organisation and cannot be restocked, resold, or reused.
• Once you have access to your report, the full value of the service has been delivered.
• The report is based on information you provided — any dissatisfaction with the results is therefore a reflection of your own data, not a deficiency in service delivery.

For these reasons, the no-refund policy is not arbitrary — it reflects the nature of a fully and immediately delivered digital service.

If your payment was successfully debited from your account but you were not granted access to your report (e.g. due to a technical failure during payment verification), you are entitled to a full remedy. This is not a refund scenario — it is a non-delivery of service.

In such cases, please contact us at hello@chabilconsulting.com within 7 calendar days of the attempted payment, with:

• Your name and registered email address
• The Razorpay payment/order ID (visible in your bank statement or Razorpay receipt)
• A brief description of the issue

We will investigate and either restore access to your report or issue a full refund within 7 business days of receiving sufficient information to verify the issue.

Payments are processed by Razorpay. If you initiate a chargeback or dispute through your bank or card issuer without first contacting us, we reserve the right to present evidence of report delivery to contest the chargeback, which may result in the dispute being resolved in our favour.

We strongly encourage you to contact us first at hello@chabilconsulting.com — we are committed to resolving genuine issues promptly and fairly.

To ensure the report meets your expectations:

• Complete the assessment questionnaire carefully and accurately — the report quality is directly proportional to the quality of your inputs.
• Review the teaser summary on the results page before paying — this gives you a clear indication of what the full report will contain.
• Read our Terms & Conditions and this Refund Policy in full before completing your purchase.
• If you have questions about whether the ACI™ is right for your organisation, email us before purchasing.